What happened to my old account?

If you've given online to Rockford First in the past, all of your account information, including your username and password, have been securely migrated to this new Member Portal. The next time you login to give, you'll use the username and password you've always used.

Are my previous recurring gifts still active?

Yes. All recurring giving profiles are still active and will be processed on time. You can view and manage your recurring gifts by logging into your account on the new Member Portal.

View/Edit Recurring Gifts

How do I get a Contribution Statement or view my Giving History?

Your giving history can be viewed at anytime in your account. Annual contribution statements are also mailed to you at the end of each calendar year.

View Giving History

What payment methods do you accept?

You can give online with your checking or savings account through ACH payment. We also accept major credit and debit cards containing the Visa, MasterCard, American Express or Discover logos.

How often will payments be pulled from my account?

When setting up your online gift, you can select how many times and when your gift will be made.

Frequency Number of Yearly Payments Description Example
One Time 1 Payment Only once, will not repeat April 7, 2016
Weekly 52 Payments Every week on the same day of the week as the first payment. Thursday, April 7
Thursday, April 14
Thursday, April 21
Bi-Weekly 26 Payments Every Two Weeks - Every other week on the same day of the week as the first payment. Thursday, April 7
Thursday, April 21
Thursday, May 5
Twice-a-month 24 Payments Once every 15 or 16 days, depending on the number of days in the month. If the first payment takes place between the 1st and the 15th of the month, the second payment happens 15 or 16 days later. Friday, April 15
Saturday, April 30
Sunday, May 15
Monthly 12 Payments Every month on the same date as the first payment. Results in 12 payments per year. Friday, April 15
Sunday, May 15
Wednesday, June 15

Can I give to a specific fund?

Yes. You can designate your giving to any of the available funds including: Tithe, General Fund, and Love Works.

How do I edit my recurring gift?

Visit and login to your account. You can change the Frequency, Start Date, and Amount that you'd like to contribute by selecting the "Edit" button.

If you wish to stop the automated giving program you can click the "Delete" button. Once you delete your profile you can create a new one at any time.

View/Edit Recurring Gifts

How do I edit my payment accounts?

Visit and login to your account. There, you can delete your saved payment accounts.

If the payment account you deleted is connected to a recurring gift, you’ll need to delete the recurring gift, and schedule a new recurring gift with a new payment account.

If you need to add a new payment account, set up a new gift and at the end of the transaction, select the option to save the payment account.

View/Edit Payment Accounts

Do you have other questions?

If there is anything else we can help with, click here to contact us. Make sure to select "Contributions/Finance" in the contact form, and we'd be happy to answer any questions you may have!